Terms & Conditions

1. Website use and security

Welcome to our website. If you continue to browse and use this website (for bookings, checking availability, contacting us, etc.), you are agreeing to comply with and be bound by the following terms and conditions of use, which, together with our Privacy Policy govern Fox Covert Game’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The website https://foxcovert.games – referred to henceforth as “the website” – is owned and operated by James Sheahan trading as Fox Covert Games – referred to henceforth as “the Company”, “we”, and “us” (registered office at 167-169 Great Portland Street, 5th Floor, London W1W 5PF). The term “you” refers to the user or viewer of this website.

The use of this website is subject to the following terms of use:

The content of this website is for general information and use only, and is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors, and we cannot be held liable for any such inaccuracies or errors within the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, and we cannot be held liable for your usage. It is your responsibility to ensure that any products, services, or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes (but is not limited to) the design, layout, look, appearance and graphics. Reproduction is prohibited other than per the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced by this website which are not the property of or licensed to the operator are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
In no event will we be liable for any loss or damage, including, without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of or in connection with the use of this website.
Every effort is made to keep the website up and running smoothly. However, we take no responsibility for and will not be liable for the website being temporarily unavailable due to technical issues beyond our control.

2. Privacy Policy

Data collection and use, including data collection and use of personal information, is governed by our Privacy Policy, which is incorporated into and is a part of this Agreement.

3. Booking

These booking conditions, together with our Privacy policy and any other written information we brought to your attention before we confirmed your booking, apply to your booking with Fox Covert Games. Please read them carefully as they set out your respective rights and obligations.

In these booking conditions, references to ‘you’ and ‘your’ include the first named person on the booking and all persons on whose behalf a booking is made or any other person who is added to a booking or to whom a booking is transferred.

We act in the following capacities: as an escape experience game provider (for friends and family outings, corporate team buildings, etc.). Our obligations to you may vary depending upon which arrangements you book with us, and we have tried to set them out below as clearly as possible.

3.1 Age restrictions

a. Players under sixteen

Any team containing players under the age of 16 must include one adult as all the games are outdoors, and often in towns. As a result, players need to take care, especially if there is traffic nearby, so adult supervision is a sensible approach.

b. Recommended ages

See the FAQ for guidelines on suitable ages for the different game types.

3.2 Gameplay and conduct

a. Late joiners and No shows

Players arriving late can join a game at any time (up to the maximum players for the booking) but will not be able to play sections of the game which have already been completed.

No refunds or rescheduling are available for players who are part of a booking but did not attend when the game was played.

We do not provide parking or other travel arrangements, and any travel information provided on our site is only done so as an aid to planning your visit. We cannot be held responsible for any failure of transport arrangements.

b. Intellectual property

No video recordings, photos or screenshots are allowed of the game’s content (story, puzzles, etc.) unless otherwise permitted by a member of Fox Covert Games staff.

If you are a blogger, vlogger, press representative, etc., requiring images of the game, then please get in touch at hello@foxcovert.games for some example images.

We expect you and your group not to disclose any details of the game directly or indirectly to any third-party members. Our games are our intellectual property, and you are not permitted to use this in any way without our written consent. You accept that any such disclosure or use may constitute an infringement of our intellectual property rights.

c. Respect

While you are playing our games, you must ensure to conform to all codes and regulations for the area you are in, and adopt proper standards of behaviour. People suspected to be incapable due to the influence of alcohol or drugs are not permitted to play and their booking may be cancelled or ceased early with no refund.

We do not tolerate any kind of bullying or harassment towards anyone, and we reserve the right to refuse service or remove from our games any person who is violent, abusive, threatening or disruptive or whose behaviour is causing distress to anyone, with no refund for booked or partially played games.

d. Alcohol consumption

As puzzle activities, navigation challenges and escape rooms are cerebral activities, and the games often take place in busy urban environments, they are best enjoyed unimpeded by alcohol. As such, we request that alcohol is not drunk in advance of attending our games or while actively playing our games, and alcohol consumption is limited during breaks during our games.

e. Drug use

We have a zero-tolerance policy for illegal drug use during our games and will refuse service, deny entry or contact the police if we suspect drug activity has occurred.

f. Other restrictions

You will receive instructions at the start of the game. After learning the rules and objectives of the mission in these instructions, you and your group will participate in the event at your own risk. We are not liable for any damage caused to persons, possessions or materials by your failure to follow any instructions given.

g. Team picture use

Photographs of you and your team taken by you during a team photo section of the game will be stored on our computer systems and displayed in your game so you can download them (and then share as you wish).

By accepting these Terms and Conditions, you grant unconditional permission for those photographs to be used by us for marketing and promotional purposes. If you do not want your team photograph to be held by us and used in this way, please advise us when your game has finished.

3.3 Pricing and availability

Games can be booked via our website. Games which can be started at any time on any day may be played by other customers at the same time.

Bookings for games which can be started at any time on any day will be valid for up to 6 months. We neither represent nor warrant that games will be available more than 6 months after booking. Games which are played (even in part) more than 6 months after they were booked may no longer function. If the booked game is permanently no longer available after 6 months from purchase, no refund will be due. If the booked game becomes permanently unavailable within 6 months of purchase, a full refund will be given by emailing hello@foxcovert.games.

We make all reasonable efforts to ensure that all prices shown on our website are correct at the time of going online.

We reserve the right to change prices and to add, alter, or remove special offers from time to time and as necessary. Changes in price will not affect any bookings that you have already placed.

We neither represent nor warrant that all games will be available at all times.

We make all reasonable efforts to ensure that the locations used in our games are present and usable for game purposes. However, we recognise that unexpected changes in the world can occur without notice, such as road closures or building work obscuring clues. In the event that a location or route is not available, the help system in the game will give the full solution or route allowing you to skip that section.

3.4 Making a Booking, Payment, & Booking Confirmation

Where a customer is booking tickets on behalf of themselves and other members of a group, that person must be authorised to make the booking on the basis of acceptance of these Terms and Conditions by all persons involved in the booking and by a parent or guardian for anyone under 18 years of age when the booking is made.

Payment for the game(s) will be due in full at the time of booking. Price and payment details will be confirmed during the booking process prior to payment and on your booking confirmation. Your chosen payment method will be charged as indicated during the booking and payment process.

Payment can only be made online unless otherwise agreed in writing by emailing us at hello@foxcovert.games. You are entirely responsible for entering your details correctly on our online booking system.

We accept the following methods of payment on our website through our secure payment gateway provider, Stripe, which will process your payment card data without it being held by us:

Visa Debit and Credit Card
MasterCard Debit and Credit Card
American Express

Booking confirmations shall be sent to you automatically via email and contain our contact details and the following information:

Confirmation of the game(s) booked, including details of the location of the game(s) and the maximum number of players for whom the booking is valid
Itemised pricing for the game(s) booked, including, where appropriate, taxes and other additional charges
Any memorabilia purchased on top of the booking
A link to these terms and conditions

Your booking confirmation is also your ticket to your game and is valid for up to the number of people shown on the booking confirmation. If you want to add additional players to your booking, up to the maximum of 6 people per game, email hello@foxcovert.games to arrange this.

Your booking confirmation email is also proof of payment.

3.5 Promotional codes & vouchers

Discounts, promotional codes and vouchers must be applied at the time of booking, and once a booking has been confirmed, no retrospective reduction in price or refund can be given.

Vouchers purchased via our website are valid for 12 months from the date of purchase and can only be redeemed online upon booking. Vouchers issued by our customer service team (i.e during the rescheduling process) may have other expiration dates.

If you wish to extend the validity of a voucher, you can request this by emailing hello@foxcovert.games and quoting your voucher code.

Vouchers are not refundable in cash or replaceable if lost.

Vouchers are only good for a single transaction; any remaining amount is not exchangeable with cash or another voucher and will be automatically forfeited.

A voucher cannot be used in conjunction with any other Fox Covert Games voucher, discount or promotional code.

Any additional cost exceeding the value of the voucher will be paid by you upon redeeming the voucher online.

We reserve the right to change or withdraw the availability of any discount or promotion at any time.

3.6 Cancellations and reschedulings

Reschedulings

Outdoor games can be started and played at any time on any day. As each outdoor game booking is not for any specific day or time, games do not need to rescheduled if you decide to play on a different day or time than planned.

Cancellations

We understand that sometimes schedules change and that unexpected and unavoidable things happen.

If a game has not been started:

The game booking can be refunded by emailing hello@foxcovert.games so long as the booking was made no longer than 6 months before the cancellation request.

If a game has been started:

The game booking can not be refunded.
No refunds or rescheduling are available for players who are part of a booking but who did not attend when the game was played.

4. Your legal rights

As a consumer, you have certain legal rights with respect to the purchase of services. For full details of your legal rights and guidance on exercising them, it is recommended that you contact your local Citizens Advice Bureau or Trading Standards Office.

Nothing in these booking terms and conditions is intended to affect your statutory rights.

4.1 Law and jurisdiction

These Terms and Conditions and the relationship between you and us (whether contractual or otherwise) shall be governed by and construed in accordance with English law.

If you are a consumer, any disputes concerning these Terms and Conditions, the relationship between you and us, or any matters arising therefrom or associated therewith (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England, Wales, Scotland, or Northern Ireland, as determined by your residency.

If you are a business, any disputes concerning these Terms and Conditions, the relationship between you and us, or any matters arising therefrom or associated therewith (whether contractual or otherwise) shall be subject to the exclusive jurisdiction of the courts of England and Wales.

5. Our liability

We accept no liability for consequential losses incurred as a result of the cancellation or premature cessation of a booking under any circumstances. The absolute limit of direct liability relating to any one booking shall be the full amount paid by the customer for that booking.

Whilst your game experience is insured by public liability held by Fox Covert Games, you undertake to act carefully whilst undertaking a game experience and will not take unnecessary risks. Our games do not require such activities. You are responsible for your own safety and actions during a game experience, such as taking care around traffic and when crossing roads.

Nothing in these Terms and Conditions seeks to exclude or limit our liability for death or personal injury caused by our negligence (including that of our employees, agents or subcontractors) or for fraud or fraudulent misrepresentation.

5.1 Events outside of our control (Force Majeure)

We will not be liable for any failure or delay in performing our obligations where that failure or delay results from any cause that is beyond our reasonable control.

Such causes include, but are not limited to: acts and omissions of landlords, power failure, internet service provider failure, industrial action by third parties, civil unrest, fire, explosion, flood, storms, earthquakes, subsidence, acts of terrorism, acts of war, governmental action, epidemic or other natural disaster, or any other event that is beyond our reasonable control.

In the event of an unforeseeable ‘Act of God’ (e.g. fire, bomb scare, terrorist threat, attack, earthquake, flood, etc.), the company and its staff and managers are not liable for its effects.

6. Feedback

We welcome feedback from you. You agree that any feedback you give to us about the Service belongs to us. We may use feedback without restriction.

7. Advertising

You permit us, for marketing purposes, to advertise the fact that you use the Service. We may use your name, logo and trademarks in our publicity or marketing materials, and you grant us all rights necessary to do this. You may withdraw this permission at any time by emailing a request to hello@foxcovert.games.

8. Law, jurisdiction and third-party rights

These Terms of Service are governed by and construed in accordance with English law, and each party submits to the exclusive jurisdiction of the English courts.

If an English Court deems a provision of these Terms of Service to be unenforceable, the remaining provisions shall remain in force.

A person who is not party to this Agreement shall not have any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this Agreement.

9. Ending the agreement

At our complete discretion, we may either: bring this Agreement to an end; temporarily or permanently withdraw any rights you have to use the Service; issue a notice; or take legal action in the following circumstances:

Failure to pay any amount owed to us within 30 days of the due date;
You are in material or persistent breach of these Terms of Service;
Failure to remedy a breach within 30 days of a notice requiring you to remedy that breach;
You are insolvent, bankrupt, unable to pay your debts, enter into any agreement with your creditors, or enter into administration;
You are in breach of any applicable law

You may bring this Agreement to an end at any time if we are insolvent (in which case you will not be refunded any amount paid to us).

10. Ongoing promotions and competitions

10.1 Promotion information & Terms and Conditions

From time to time, our social media (Facebook, Instagram, Twitter, TikTok) accounts may run promotional campaigns offering free merchandise, money-off vouchers or other perks. Participants in such campaigns agree to be contactable via direct message to notify the winners.

Your personal data may be collected and processed by us in these circumstances in order to administer the prizes.

10.2 Data protection

Your personal data will be collected and processed by us when you agree to these Terms & Conditions on the site.

We will also use players’ personal data for marketing purposes where consent has been provided.

For more details on our use of personal data, please read our Privacy Policy.

These terms and conditions represent the entire agreement between you and us in relation to any Promotion and the prizes. The invalidity, illegality, or unenforceability of the whole or any part of the terms and conditions or any specific rules does not affect the remainder of these terms and conditions or any specific rules, which will remain in full force and effect. The terms and conditions and the specific rules of any campaign do not create any right or benefit enforceable by any third party.

Promotions and these terms and conditions are governed by English law, and any disputes arising in connection with them shall be subject to the exclusive jurisdiction of the English courts.